Steve writes from Highwood, Illinois: "Not a question but a comment. Thank you VERY much for this blog, for making it google searchable (which is how I found it), and for making its archives freely accessible. If your bosses ever wonder if it's worth the cost for you to maintain the blog, you let them know that a happy, well-educated customer is GOLDEN, whereas a customer who, out of ignorance, has a bad experience with the product (through no fault of the product itself) is a customer no more. And that doesn't even count less-tangible value of good will. Keep up the good work! Steve - a new fan"

Answer: Thanks for the nice message and kind words. They are a very special gift that brightened my holiday season. You will probably not be surprised to know that I agree with you. Happy New Year!